How to Login to Your TotalAV Account

Securely access your dashboard and unlock powerful tools that protect your digital life.

Why Accessing Your TotalAV Account Matters

Logging in lets you manage your antivirus protection—activate real-time scans, VPN, WebShield, ad blocking, password vaults, identity monitoring, and system cleanup tools. It also lets you handle billing, download installers for multiple devices, and access support when needed. :contentReference[oaicite:0]{index=0}

Step-by-Step Login Instructions

  1. Navigate to the official login portal: my.totalav.com. :contentReference[oaicite:1]{index=1}
  2. Click “Sign In” or “Login” in the navigation bar.
  3. Enter the email address you registered with, then your password (case-sensitive).
  4. If enabled, complete Two-Factor Authentication via authenticator app or email. :contentReference[oaicite:2]{index=2}
  5. Click “Sign In” to access your dashboard.

Pro Tip: Bookmark the official login page to avoid phishing scams and typosquats.

What’s Inside Your Dashboard

  • Access installers for Windows, macOS, Android, iOS, and Fire HD. :contentReference[oaicite:3]{index=3}
  • Run and schedule virus scans; view scan histories. :contentReference[oaicite:4]{index=4}
  • Enable Real-Time protection, Cloud Scanning, and Malware Cleanup. :contentReference[oaicite:5]{index=5}
  • Activate WebShield to block phishing, low-trust, or cryptomining sites. :contentReference[oaicite:6]{index=6}
  • Use built‑in VPN to encrypt traffic, hide your IP, and secure public Wi-Fi. :contentReference[oaicite:7]{index=7}
  • Use Total Adblock and Password vault with breach alerts and auto‑fill. :contentReference[oaicite:8]{index=8}
  • Monitor for data breaches, scan the dark web for leaks, and get identity alerts (US users). :contentReference[oaicite:9]{index=9}
  • Run junk cleanup, startup manager, duplicate file removal to optimize performance. :contentReference[oaicite:10]{index=10}

Experiences Shared by Users

“Total AV was easy to install, had a clean interface, and didn’t affect my system’s performance much.” :contentReference[oaicite:11]{index=11}
“It’s super buggy and feels like a scam... They renewed my subscription... charged $119 and didn't let me cancel on their website…” :contentReference[oaicite:12]{index=12}
These contrasting experiences highlight the importance of monitoring your subscription and maintaining good security practices.

Tips for Smooth Access

  • If you forget your password, click “Forgot Password?” and follow the email reset instructions. Check spam/junk if not received. :contentReference[oaicite:13]{index=13}
  • Locked out due to failed attempts? Wait ~15 mins or reset your password. :contentReference[oaicite:14]{index=14}
  • For 2FA issues, try backup codes or contact support. :contentReference[oaicite:15]{index=15}

TotalAV Customer Support

Help is available for login problems, billing, technical setup, and general guidance

How to Get Help

  • Live Chat: Available 24/7 via the dashboard for instant help. :contentReference[oaicite:16]{index=16}
  • Email Support: Use the support form in your dashboard—include your platform, error messages, and screenshots when applicable.
  • Knowledge Base: Browse FAQs, instructions for WebShield, 2FA setup, password resets, and device optimizations. :contentReference[oaicite:17]{index=17}
  • Support Tickets: Submit detailed inquiries and track responses through your account. :contentReference[oaicite:18]{index=18}

Common Issues & Solutions

  • Login or password problems: reset via email or wait 15 minutes if locked out. :contentReference[oaicite:19]{index=19}
  • Subscription and billing concerns: Use dashboard to view or manage plans—or escalate via support if issues persist.
  • Installation or scan errors: Update to latest version, run as admin, or uninstall and reinstall. :contentReference[oaicite:20]{index=20}
  • WebShield not functioning: Re-enable via settings → WebShield and ensure browser extension is installed. :contentReference[oaicite:21]{index=21}

Note: Several users report difficulties canceling auto-renewals, receiving refunds, or getting timely support. Monitor charges and act proactively. :contentReference[oaicite:22]{index=22}

📧 Email Support

Submit in-depth queries via ticket—include relevant details and screenshots for faster assistance.

💬 Live Chat

Get real-time help during platform hours directly from your dashboard.

📚 Knowledge Base

Explore guides on login steps, recovery, features like VPN and WebShield, and much more.

🆘 Support Tickets

Track case progress and follow up when resolution takes longer than expected.